Contact support@ilenvaro.com or contact@ilenvaro.com before sending any return. Include your order number, checkout email, item, reason, and photos or video for damage, defects, or incorrect items.

Change-of-mind, size, color, or preference returns: request within 7 business days after delivery. Items must be unused, unworn, unwashed, unaltered, in original condition, with tags, packaging, accessories, and promotional items where applicable. Customer generally pays return shipping; original shipping charges are generally non-refundable.

Incorrect, damaged, or defective items: contact us within 30 business days after delivery with clear photos and packaging details. We will review for replacement, refund, or another suitable resolution.

Earrings, hygiene-sensitive/intimate items, worn or used merchandise, and customized or personalized products are generally not eligible for ordinary change-of-mind returns, subject to applicable law.

Do not send merchandise to the company address unless customer service authorizes it and provides the return destination. Authorized returns are inspected generally within 1–3 business days after receipt. Approved refunds are initiated generally within 3–5 business days to the original payment method; banks or providers may take 3–7 additional business days to post funds.

MINE ONLY LLC, 15 Clarksville St, Greenville, PA 16125, USA. This is a business address, not an automatic return address.